• How do I dispose of old center IT equipment, abandoned customer property, etc.?

    This process varies per country. Your best source of support for these situations is your local Community Manager Team Lead. As an alternative, you may reach out to your local Support Centre via Team Hub > Help > Ops Support Request. Reference: Ops Help > What to do when customers…

  • NAM ONLY – How do I get and manage a PCard for my centre?

    A Purchasing Card, or PCard, is issued to Community Managers for each centre. The card is intended for limited centre expenses, such as ordering catering for customer meetings. To request a PCard, review, sign, and submit the NAM PCard Policy to Americas.PCard@regus.com. Keep the policy handy to refer to as…

  • Where do I find information on Design Your Office (DYO)?

    North America: NAM DYO One Drive: This link includes NAM specific DYO customer facing materials, current order form and instructions, delivery/order tracker, etc. Regional E-Mails: DesignYourOffice APAC DesignYourOffice.APAC@iwgplc.com DesignYourOffice EMEA DesignYourOffice.EMEA@iwgplc.com DesignYourOffice NAM DesignYourOffice.NAM@iwgplc.com

  • What do I do if a customer dies in the middle of their agreement?

    The various ways these situations are handled around the globe are too varied to list here. In the rare chance this happens at your centre, please reach out to the appropriate resources below: In North America (NAM), please refer to the NAM Field Legal Guide available via Teams > Info…

  • US ONLY – Do we accept paper checks as payment method?

    Paper checks have many downfalls to the customer and to the business including lack of security, time consuming to process, delays in processing-at the centre and at the banks, etc. For these reasons, IWG US has moved away from accepting paper checks as a form of payment. Instead, customers may…

  • How do I request a price exception for the monthly service fee?

    New Sale (and Expansion) pricing exceptions are reviewed and approved centrally. Open the Central New Sale Exception Price form and complete all details, giving clear rationale and justification Send the form to Price.Exceptions@Regus.com The requester will receive an email confirming the decision – either an acceptance or a rejection Renewal (or Move) pricing exceptions…