• How can I add /delete a channel on Roku?

    US ONLY – All of the Centre Roku units are attached to one master account protected by a master PIN. If a particular channel is not relevant to your Centre please do not delete it, as you will be deleting it for all Centres. If you find a channel deleted,…

  • What should I do for Filming /Videotaping/ Photo Shoot requests?

    For most countries, please reach out to your Sales Director or Country Manager for guidance and approval. Bear in mind that our employees, brand/centre name(s) and visuals identifying us should not be present in any of the generated content. For any people to be captured by the content (videos or…

  • Are animals allowed in centres?

    Please see the policy in your local House Rules: Example : USA below Animals: You shall bring no animals into the Building other than service animals covered under the Americans with Disabilities Act (ADA). Service animals are defined as animals who have been trained to perform a specific job or…

  • Can a customer Downgrade their products Mid-Term?

    Downgrading mid-term between product categories (i.e. Office to VO, or VO to Membership) is not permitted. Downgrading is only allowed at renewal. Example scenarios: Removing 1 of 2 offices/coworking is not a downgrade, it is an early termination of the 1 office and is not permitted. Moving from 1 big…

  • US ONLY – How do I manage contacts and function on the EVO Console?

    You may find all of the instructions and features related to EVO here on IWG Academy: Introduction to the Callstream Evo telephone system | IWG Academy (learn.link) *EVO isn’t used in all US Centres* Reference:Telephony Guides | IWG Academy (learn.link)Callstream Guides | IWG Academy (learn.link)

  • US ONLY – What is the process if a client needs to submit for Tax Exempt status?

    Customer provides a copy of their current government Tax Exempt Certificate Collect a copy of the customer’s agreement Email the customer’s Tax Exempt Certificate and copy of agreement to TaxExempt.ClientRequests@regus.com Please include in the subject line: Center Number, Customer Name and Customer Account Number. The US Tax team will review…

  • How can we get our customer signed up on Consolidated Billing?

    To qualify for consolidated billing , clients will need to meet the following criteria. NAM and Canada 1.The customer should have at least 10 accounts in the country. 2. Approval required from AVP, Sales Director, or LSC Operations Director. 3. Admin Fee to be charged monthly: $100 for VO, $300…

  • Do customers need to send us a 1099 Form?

    Regus Management Group is a Corporation and doesn’t need to receive 1099’s tax forms from our clients. If you receive one from a customer, you don’t need to file it or send it anywhere.

  • How do I create a ticket for a quote on bypass services?

    On the Intranet> Access my Applications> IT Help > search for “Can a client bring in their own Internet Provider service into the Center? This will give you the instructions as well as the form to fill out and submit to IT Sales.