• Why can’t I add a recurring service to a booking that has ended?

    It is not possible to add a recurring service (e.g. parking) with a start date that is after the end date of the booking. The only ways to maintain this start date for the service, is by processing one of the following options:  At the recurring service as a ‘Direct…

  • Why can’t I change the price of a service in TeamHub?

    If a service price is not editable in TeamHub this is because it is a fixed price as standard across your country/market. If you have reason to believe that pricing should be different for your centre, please contact your Sales Director and, if approved, they can submit the ‘Pricing Change…

  • Why is the renewal pricing different on the Renewal options sheet and TeamHub?

    The renewal options sheets are updated once a week, while TeamHub is the latest and live version of prices as uploaded. TeamHub is always Correct in term of renewal/move prices. Options Sheets are just a guidance for price negotiations and could be outdated for ‘some customers’ occasionally. Useful links:Renewals FAQs

  • How is retention rate calculated for my centre?

    Out of all customers who are up for renewal, your retention rate is based on the customers who have renewed versus those who have terminated. This is calculated as a 3 month rolling average, to avoid fluctuations in performance due to seasonal factors. For Example: Your retention rate in July…

  • Why don’t I receive holiday approval requests from TeamHub?

    TeamHub does not have an approval feature for managers to approve. It’s only possible to request holidays, not to approve them.   For leave logged in PeopleSoft HR, a notification is sent out to line manager’s informing them of pending approvals.      If you are a line manager and are not receiving notifications, please check your Clutter / Junk…