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  3. Are customers with a call answering service also charged for the duration of the call?
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  3. Are customers with a call answering service also charged for the duration of the call?

Are customers with a call answering service also charged for the duration of the call?

Yes, the call will be charged from the point that it is transferred to the customer’s phone (eg, Office phone, mobile phone, etc).

So once the incoming call is transferred from reception to the customer’s phone it becomes an outgoing call, and is charged as such (subject to your normal local rates for outgoing calls).

However, if the call is transferred to a voicemail then this is not charged.

This can be observed in the House Rules:

References:
See A Guide to Telephony Solutions for further information on call answering services
See our Help page on outgoing call rates

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