1. Home
  2. Customer Service
  3. Can a customer Downgrade their products Mid-Term?
  1. Home
  2. Products
  3. Can a customer Downgrade their products Mid-Term?
  1. Home
  2. Agreements
  3. Can a customer Downgrade their products Mid-Term?
  1. Home
  2. Services & Revenue
  3. Can a customer Downgrade their products Mid-Term?
  1. Home
  2. Billing & Invoicing
  3. Can a customer Downgrade their products Mid-Term?

Can a customer Downgrade their products Mid-Term?

Downgrading mid-term between product categories (i.e. Office to VO, or VO to Membership) is not permitted. Downgrading is only allowed at renewal.

Example scenarios:

  • Removing 1 of 2 offices/coworking is not a downgrade, it is an early termination of the 1 office and is not permitted.
  • Moving from 1 big office to 1 small office is defined as an internal Move and is allowed.
  • Changing from VO/VO+ to Mailbox is within the same product category and is allowed.
  • Some Memberships can carry a larger monthly fee than a VO. In these cases, changing from VO product to a more expensive Membership is allowed.

NOTE: When downsizing within the same product category, the remaining contract value must be recovered within 18-months. You can find the remaining contract value by reviewing the monthly and current agreement end date on the Titan Occupancy Report or Titan VO Schedule Report.

Reference:
Global Policies in IWG Academy / Business Playbook

Was this article helpful?

Related Articles