Downgrading mid-term between product categories (i.e. Office to VO, or VO to Membership) is not permitted. Downgrading is only allowed at renewal.
- Removing 1 of 2 offices/coworking is not a downgrade, it is an early termination of the 1 office and is not permitted.
- Moving from 1 big office to 1 small office is defined as an internal Move and is allowed.
- Changing from VO/VO+ to Mailbox is within the same product category and is allowed.
- Some Memberships can carry a larger monthly fee than a VO. In these cases, changing from VO product to a more expensive Membership is allowed.
NOTE: When downsizing within the same product category, the remaining contract value must be recovered within 18-months. You can find the remaining contract value by reviewing the monthly and current agreement end date on the Titan Occupancy Report or Titan VO Schedule Report.