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  3. Do we charge extra for answering calls in the company name and screening the caller (taking their name and company details)?
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  3. Do we charge extra for answering calls in the company name and screening the caller (taking their name and company details)?

Do we charge extra for answering calls in the company name and screening the caller (taking their name and company details)?

For these requirements, both VO and Office customers would pay for the Premium call answering service. However, we have two different call answering services that customers can choose from:

  • Standard call answering
  • Premium call answering

You can see full details on these services in the Guide to Telephony Solutions page on the IWG Academy. You will also find further information on pricing and billing.

References:
Global Service Price list on IWG Intranet
Telephony setup and billing guide on the IWG Academy

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