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  3. How can a credit or payment on a customer’s Statement be offset against an unpaid invoice?
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  3. How can a credit or payment on a customer’s Statement be offset against an unpaid invoice?

How can a credit or payment on a customer’s Statement be offset against an unpaid invoice?

Open a ticket on TeamHub: Company > Log a task > Payment Allocation. Include details of the relevant credit note or proof of payment and invoice number.

If it is a Membership customer then support them to contact Account Helpdesk.

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