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How can I add the faxing functionality onto my Canon cloud printer?

By default, the fax function is not enabled during Canon cloud upgrades as this is generally not a popular feature for our customers.

However, if you previously had fax capability and wish to have it re-enabled please raise an IT ticket.

Please note – you will only have fax functionality available if your device has a Fax card. If you don’t, then you will not be able to have a new faxing functionality added.

To find out if your device has a Fax card:

  1. At your Canon device, press the ‘123’ button on the keypad
  2. Go to ‘Device Info’

3. Select ‘Check Device Configuration’

4. Then use the down arrow to search for ‘Fax board’

These steps may vary slightly on older Canon models

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