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  3. How can I support customers who have questions on our global terms and conditions ?
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  3. How can I support customers who have questions on our global terms and conditions ?

How can I support customers who have questions on our global terms and conditions ?

All products and services operate under the same set of global terms and conditions. To reference the terms and conditions, review the customer’s agreement which includes the global terms and conditions.

Briefing notes are available to help answer queries and provide an explanation of, and the rationale for, the key provisions of the Global Terms and Conditions. This supports team members to help them conclude deals and queries more quickly.

There are NO changes allowed to the legal and business terms and conditions as detailed in our global policies

Reference: Global Terms and Conditions – Briefing Notes

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