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  3. How do I charge after hours fees for Meeting Room or Day Office bookings?
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  3. How do I charge after hours fees for Meeting Room or Day Office bookings?

How do I charge after hours fees for Meeting Room or Day Office bookings?

Bookings that are outside of your centre opening hours are subject to additional ‘after hours fees’ if Community Team member support is required for their visit. For example, for external customers or if in-house customers require further admin support.

If so, the appropriate after hours fees should be added to the customer’s booking per hour, via TeamHub > One time services > Meeting Room fee. See the Global Service Price List for the pricing in your country.

In general, the following rules apply:

  • For Meeting Rooms, in-house Office customers may use meeting rooms outside of opening hours without after hours fees. External customers should be charged the after hours fees as a team member will need to stay to the end of their meeting.
  • For Day Offices, in-house Office customers may use day offices outside of opening hours without after hours fees, as well as Office/Cowork Membership customers where it is part of their free allowance. External customers should be charged the after hours fees.

References: See Global Policies – Short stay for further information. For NAM: IWG Academy> North America Supplementary Operating Procedures (NASOP) > Placards > Product Placard

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