If a customer cannot book the meeting room or day office themselves the team can use the staff login to book the meeting room on the customer’s account and add any additional services required ( catering etc.)
The 10% discount only applies if the customer makes the booking themselves directly in their online account and not when booked by the community team.
The online account can be used by customers and teams to see the current pricing when following the booking process. If they do not wish to proceed, then they should not confirm the booking
If you have the customer who would like to pay in advance then please contact the IWG Direct team.
Reference: Refer to the meeting room guidelines and policy here