You should only book meeting rooms or offices free of charge for IWG internal meetings – such as team trainings, one-to-ones, etc.
To make a free booking, firstly you need to have a staff Membership. Go to the IWG Academy guide here for instructions on how to set one up, if you haven’t already.
Once you have an active staff Membership account, you can login to your account on MyRegus to make your booking and check-in in the normal way that customers would.
When you make your booking as an IWG team member, a message will display confirming your free allowance:
If your bookings do not show as Pre-Paid when you are using your staff Membership, please contact email@example.com. This team will need to make sure your account is set up correctly.
Please note: it is strictly out of policy to make free bookings for any of the below reasons:
- Tours – use a Meeting Room only if there is one available at the time, you should not block your inventory for this purpose
- Giving Free Meeting Room hours to close a deal – any service offered with a discount or for free as part of an agreement is strictly prohibited.
- If the Community Meeting Room is already booked –never allow customers to book into your standard Meeting Rooms for free if the CMR isn’t available. It is an “upon availability” benefit only.
- If any offices/meeting rooms are unavailable due to construction or refurbishment – you should remove them from your inventory via Global Inventory. See Global Policies here.