1. Home
  2. Customer Service
  3. How do I escalate a ticket when it’s past SLA?
  1. Home
  2. Billing & Invoicing
  3. How do I escalate a ticket when it’s past SLA?
  1. Home
  2. IT Support & Systems
  3. How do I escalate a ticket when it’s past SLA?

How do I escalate a ticket when it’s past SLA?

You should refer to the IWG Academy for the Customer Query Resolution Guide for the process to escalate IT Tickets, GSC tickets and Account Helpdesk tickets.

After following the escalation process if there is no response, contact your Ops Support Centre by opening a ticket using Team Hub > Help >Ops Support Request

TeamHub – Home Page

Top tip: save the Customer Query Resolution Process Guide link as a bookmark on your desktop/laptop so that you always view the current versions online.

References: TeamHub and IT Support Helpdesk videos here on the IWG Academy.

Was this article helpful?

Related Articles