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How do I escalate my IT ticket when it is past SLA?

You may view the status of your ticket via TeamHub > Help > View IT Support Requests.

To always find the most current process for IT escalations, go to TeamHub > Help > IT Support Request > View Knowledge Base > Search = “How do I escalate” > Click article for “How do I escalate an IT Support request?, and follow the instructions there.

You may also do this directly in Service Portal – SP (iwgplc.com).

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