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How do I help my customer install the print driver for my cloud printer?

Installing the print driver will allow customers to submit files to print directly from their document, via File > Print (or Ctrl + P). To add your centre’s cloud printer, they will need to install the print driver package using the steps below. 

Please note – if they do not have Administrator rights for a company-owned device, they will need to contact their IT department for assistance completing the installation. 

HP
The driver is only available on Windows 10 operating systems. If your customer has a Mac they can use the other printing methods (e.g. file upload or email).

  • Click here for the customer user guide in IWG Academy, see all brand/language versions in PAL

Canon
Customers will need to connect to centre wifi to use the printer driver. If they are connected to their own VPN they will not be able to send their documents to print.

  • Click here for for the customer user guide in IWG Academy, see all brand/language versions in PAL

Please note, centres must install the printer drivers from the Company Portal:
How do I install the HP printer driver?
How do I install the Canon printer driver?

Useful links:
IWG Academy > Guide to Cloud Printing

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