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  3. How do I help a customer with a billing query?
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  2. Billing & Invoicing
  3. How do I help a customer with a billing query?

How do I help a customer with a billing query?

If your customer has a query about their billing or payments, please help them to view their statement of account via their online account > Account > Billing and payments

You can also refer them to the customer help sheet here for the most commonly asked questions regarding payments.

If you are still not able to resolve their query, you can contact the Account Helpdesk via the Help section in the customer’s online account.

Useful links:

How do I contact the Account Helpdesk?
Payment queries customer help sheet
Account Helpdesk FAQs
Centre vs Account Helpdesk tasks

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