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  3. How do we remove not check in/check out and invoiced bookings from the Centre Daily Report?
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  3. How do we remove not check in/check out and invoiced bookings from the Centre Daily Report?

How do we remove not check in/check out and invoiced bookings from the Centre Daily Report?

The booking should be auto checked out and invoiced overnight as a “No Show”
Any auto check out issues should be raised to IT Helpdesk for investigation.

Reference: IWG Academy > Centre Daily Report Guide

If you have access to Titan, you can manually check the booking in/out/no show and raise the invoice directly in Titan.

Bookings can be checked in/out/no show on the CSR Home Page:

*ONLY raise immediate invoices for Short Stay customers, not in-house Office/Coworking or VO customers. Charges to in-house customers will appear on their next monthly invoice.* When all services are added to the booking and are ready to invoice, go to Titan > Invoicing > Immediate Invoice. Select “New Invoice”, “Email to customer”, and “Raise Invoice”.

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