1. Home
  2. Agreements
  3. How do we resolve a billing issue due to a customer with duplicated accounts?
  1. Home
  2. Billing & Invoicing
  3. How do we resolve a billing issue due to a customer with duplicated accounts?

How do we resolve a billing issue due to a customer with duplicated accounts?

A customer may have duplicated accounts if a change in circumstance has been processed incorrectly on their account. For example, if a VO upgrade is processed incorrectly as a new sale instead of an internal move.

To merge the two accounts, open a ticket on TeamHub > Company > Log a task > Booking Corrections to have any duplicated charges credited. Follow the GSC Escalations process if required to prevent further incorrect invoices being raised.

References: GSC Escalations process

Was this article helpful?

Related Articles