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  3. I have not received my Unidentified Cash Report, how can I request it to be sent?
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  3. I have not received my Unidentified Cash Report, how can I request it to be sent?
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  3. I have not received my Unidentified Cash Report, how can I request it to be sent?
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  3. I have not received my Unidentified Cash Report, how can I request it to be sent?

I have not received my Unidentified Cash Report, how can I request it to be sent?

All unallocated cash reports have been stopped. The process the Community Team should follow is to check for payments in the customer’s online account (My Regus) and also for the initial payment in the Centre Daily Report.

If your customer provides proof of payment then follow the steps below:

•Make sure you allow at least 4 business days for the payment to reflect on their statement in their online account,
•If the payment does not show 4 days after it was sent, submit the proof of payment to be allocated via TeamHub > Log a task > Payment allocation

Reference: Refer to the October 2021 Community Action or contact your local Support Helpdesk.

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