1. Home
  2. Customer Service
  3. What is the due date for a new customer’s first payment?
  1. Home
  2. Agreements
  3. What is the due date for a new customer’s first payment?
  1. Home
  2. Billing & Invoicing
  3. What is the due date for a new customer’s first payment?
  1. Home
  2. Payment & Late Payers
  3. What is the due date for a new customer’s first payment?

What is the due date for a new customer’s first payment?

IF the new customer adds a payment card to the Online Service Agreement (OSA), the due date of the initial invoice for first payment will be “immediate”. An OSA signed with a payment card on June 1, will have an initial invoice created with due date June 1, and the payment card will be processed for payment immediately.

IF the new customer does NOT add a payment card to the OSA, the due date of the initial invoice will be the same day as the start date of the agreement. This due date timing will allow the customer to make arrangements for payment prior to move-in, including using an ACH or Direct Debit payment method for their initial invoice.

Reference: Review the Global Policies & Approvals – Invoicing And Billing Cycle > Confirmation of Funds

Was this article helpful?

Related Articles