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Why can’t I access the buttons I need in TeamHub?

Although TeamHub is used by all employees in IWG, it is tailored to each user by only showing you the buttons you need to perform your role. ​

As Community Team members are customer-facing, they have access to all buttons in the app, while Sales teams or other support departments only have access to the Personal section and limited Company functionality to protect customer data.​

This means that if you change roles, your TeamHub access will automatically change according to your job title in PeopleSoft HR. Therefore, if you ever move to a new role, please make sure your HR details are correctly updated. ​

If you ever feel that you’re unable to see the buttons you need, but your job role is correct, please log an IT ticket.

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