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  3. What cleaning or repair fees can we charge customers who move out ?

What cleaning or repair fees can we charge customers who move out ?

When a customer moves out, there is a reasonable amount of wear and tear to be  expected in their office. Therefore,a mandatory Office Restoration fee is automatically billed to cover general cleaning and resetting the workspace for the next  customer.​

However, there are times when office damage is beyond standard wear and tear,  e.g. holes in walls, repainting, large carpet stains or broken furniture. ​

In these cases, repair or replacement costs must be recharged via the ‘Office repair’ service on TeamHub. Please see the Global Policy here for further clarity.

Note – see here for pricing of replacement DYO furniture.​

As part of the offboarding process, you should meet with your customer to review the condition of their office using their signed inventory sheet. Check all inventory items such as furniture, carpet, walls, floor boxes, etc and confirm any chargeable damage.​

This is why it is so important that you complete the inventory sheet for each new customer during onboarding and save the signed copy in their customer e-file via TeamHub > Company > Documents and emails, so that you can refer to it when they move out.​

References:
Global Policies here
Customer help sheet for Office Restoration here

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