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  3. What do I do if a customer dies in the middle of their agreement?

What do I do if a customer dies in the middle of their agreement?

The various ways these situations are handled around the globe are too varied to list here. In the rare chance this happens at your centre, please reach out to the appropriate resources below:

In North America (NAM), please refer to the NAM Field Legal Guide available via Teams > Info Hub > Topics > Legal > Clients and Agreements > “Click here for the North American process” > Death of a Customer. If you need additional support, please reach out to Support Centre via TeamHub > Help > Ops Support request.

In the Rest of the World (ROW), please submit a ticket to Support Centre via TeamHub > Help > Ops Support request .

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