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  3. What do we do if a customer has vacated/abandoned their office mid term ?
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  2. Lockout & Eviction
  3. What do we do if a customer has vacated/abandoned their office mid term ?

What do we do if a customer has vacated/abandoned their office mid term ?

If you suspect a customer has abandoned their office AND completely removed all of their belongings, Community teams should immediately initiate the in-house collections process in the following way: 

Either: Go to the lockout/eviction notification email in your centre mailbox, and click on the ‘Services Suspended’/‘Office Vacated’ button 

Or if you have not received this email notification: email the service restriction team directly at ServiceSuspension@regus.com

If the customer has NOT removed all of their belongings, refer to the Global Policies to review the criteria to help determine if you have an Abandoned Property situation, and follow the process and letters here. Do NOT report the office as “vacated” until all of the customer’s belongings have been removed.

Reference:
Payment & Collections – Abandoned Property | IWG Academy (learn.link)
NAM Abandoned Property Process | IWG Academy (learn.link)

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