These help sheets should be provided to every customer during onboarding as part of their Welcome Pack, and ad hoc when you receive questions from your customers.
The Regus/English language help sheets are available on IWG Academy:
Customer Help Sheets | IWG Academy (learn.link)
To download copies in your language/brand, please go to PAL > search for “Help Sheet” from the Home page, and filter the search results as needed to your language, country, brand, etc.
See the Query Resolution guide here for assistance with any of the Community Team responsibilities referenced in the help sheets.