Centres use different telephony systems such as 8×8, Callstream, Ooma, etc.
The Ratestream tool also includes further functionality to complete customer telephony requests, such as:
- Understanding the per minute rate for long distance/international calls
- Providing call usage details to support the charges on the customer’s invoice
All Community Team guides for these tools can be found on the IWG Academy > Telephony Support Guides.
If you have an error with one of these systems, that can’t be resolved via the IWG Academy guide, then please raise an IT ticket via TeamHub > Help > IT Support Request > Report an Issue > Telephony Issues.