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  3. Why can’t I amend the agreement in ‘Amend upcoming renewal price’ in TeamHub?
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  3. Why can’t I amend the agreement in ‘Amend upcoming renewal price’ in TeamHub?

Why can’t I amend the agreement in ‘Amend upcoming renewal price’ in TeamHub?

In this button, you can only increase the price of the renewal agreement, then this will update the pricing in the customer’s first courtesy renewal email.

You cannot make any other changes to the agreement in this feature (e.g. change start/end date).

This functionality also does not send a renewal OSA to the customer. It will only update their upcoming courtesy email.

If you wish to make further changes to the renewal such as changing the office, term or number of occupants, or send an OSA, you will need to use ‘Amend upcoming renewal’ button.

Useful links:
See full Agreement Process Guide here.
Video for processing renewals here.

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