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  3. Why can’t I scan a compressed file on my Canon printer?

Why can’t I scan a compressed file on my Canon printer?

If your Canon printer is one of the following models:

  • iR ADV C22xx
  • C20xx
  • C2230(i) series

then scanning can only be completed using uncompressed PDFs, using the following button:

For other Canon models, you should be able to scan compressed files using the first option: Scan to Myself (Compressed PDF).

If you unable to scan using that button, please raise an IT ticket.

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