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  3. Why can’t I see the relevant booking when I try to process a renewal on TeamHub?

Why can’t I see the relevant booking when I try to process a renewal on TeamHub?

There are various scenarios where a booking will correctly be hidden from the renewals journeys (e.g. Amend upcoming renewal, Amend recent renewal, Renew recent termination), and may show a screen with ‘No results found’.

If the booking’s end date is in the past:
This implicates that the booking is not active anymore, and therefore a renewal amendment can no longer be processed. This means it will not be displayed in the renewal screens.

Example: if the booking end date is 31st July and the user tries to access the booking in August, by that date the booking has already ended and it will not be displayed anymore.

If the booking’s start date is in the future:
This implicates that the booking should show in the renewal journeys.

Example: if the booking start date is 1st July 2021 and user tried to access the booking in June 2021.

Note – the booking will show in ‘Amend upcoming renewal’ until the booking auto-renews. Within the pick up period, the booking will instead show in ‘Amend recent renewal’.

If the start date is in the past and the end date is in the future:
This implicates that the booking should show in the renewal journeys.

Example: if the booking start date is 1st July 2021 and end date is 30 August 2021 and the user tries to access the booking on 15 August 2021, by that date booking should show.

If bookings do not show according to the above rules, please log an IT ticket.

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