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  3. Why does my customer have an outstanding balance if they paid all invoices?

Why does my customer have an outstanding balance if they paid all invoices?

If the customer has provided you with proof of payment showing that they have paid all outstanding invoices, you should upload this on TeamHub, so the payment can be allocated to the invoices showing as unpaid on the customer’s online account.

The customer, and you in staff mode, can review their online account > Account > Billing & payments >Invoices & transactions to see their statement of account.

Please note there can sometimes be a delay with payment allocations, but this will not lead to late payment fees if the remittance is uploaded in TeamHub on time.

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